Store Policies, Terms & Conditions

Returns and exchanges

Items may be returned within 10 days of purchase for store credit or exchange. A minimum 10% restocking fee may apply to refunds or exchanges depending on the condition of the item and its packaging. Items must be in the exact condition as purchased. Receipt required. Refunds are issued by the same method of payment used for the original transaction.

We accept no returns after 30 days from purchase. Items returned within 30 days may be converted to store credit on your customer account, or exchanged for an item of equal or greater value. No refunds after 10 days. A minimum 10% restocking fee may apply to exchanges or credit depending on condition and packaging. Items must be in the exact condition as purchased; receipt required.

Exceptions — not returnable at any time

• Software
• Any purchase once you have registered its warranty with the manufacturer
• Harmonicas, kazoos, mouthpieces and opened reeds
• Printed music (exchange only, within 10 days of purchase)
• Installed pickups and transducers
• Consignment and clearance items

Warranty

Malfunctioning or defective items may be taken to any local warranty-authorized repair shop for repair under the limitations of that brand’s warranty. If you have lost your receipt we can reprint one for you. We are not responsible for shipping your product back to a manufacturer for repair.

Consignments

Sometimes letting us sell your instrument on consignment is your best option. We reserve consignment for unusual, special-interest or vintage pieces. Our program:

• A fair resale value is established by agreement between you and Wakefield Music.
• Our percentage on each transaction varies with the type of instrument and remains at our discretion.
• We may contact you if a customer makes a reasonable offer below the asking price. You may also call us at any time to reduce the price on your consigned item.
• If the item remains unsold after four weeks, you will be asked either to reduce the price or to collect your instrument. We are not responsible for unclaimed items after the period agreed between us.

Layaway

You can put any item we sell on layaway, with these exceptions:

• Consignment items, items under $50, and items on special sale or clearance cannot be put on layaway.
• A deposit of at least 40% of the listed price is required to open a layaway. Layaways renew each month with additional payments of at least 10% of the original price.
• Layaway deposits and payments are not refundable. If you decide to end your layaway, we will give you 100% store credit for everything you have paid.